Yes! everything we ship is white label, over 40% of our business is from trade printers, white label business owners.

We ship in unbranded boxes and we never include any paperwork with any order, all invoices are sent via email. 

Yes, our service is completely white label there are no identifying marks of where the parcel has come from. 

When checking out simply input your customers address into the delivery details. All tracking info will be sent to the email address the order was made with. 

Our cut off for all orders is 6pm daily, anything placed after this will be rolled into the next day advertised on the product page. 

If your order has been shipped you can simply wait for the email from DPD local you’ll be able to upgrade it on their portal.

If you would like to upgrade the delivery date from Standard to Express once the order is placed, please get in contact with us as soon as possible. We will do our best to do this for you but will depend on if the printing run for the day has already been sent to print. There will also be an additional cost for the difference in upgrading, this must be paid before we ship. 

We can deliver anywhere in the UK. There is sometimes a surcharge for Northern Ireland, the Highlands of Scotland and islands such as the Isle of Wight and the Isle of Man.

Please contact us to double check on these locations – it will also depend on the overall size of the parcel.

All our parcels are bubble wrapped and shipped in strong cardboard boxes. Larger orders with multiple sizes and materials will have multiple boxes shipped out. 

We ship all orders with DPD Local on a next day service. All orders are given a 1 hour time slot on the day of delivery. 

A notification email is sent once the parcel has left our warehouse, with all tracking info. Please see link to the DPD Local website to review your parcel tracking: www.dpdlocal.co.uk 

Standard lead time is 4 working days. Our express service is 3 working days. – See the countdown timer on each product.

Yes we are very proud that we print everything in our Kent warehouse. 

In the unlikely event that your product arrives in less than perfect condition please contact us immediately to arrange your replacement.

The best way to do this is by taking photos of the issues and dropping us over an email, once we have this we can look to get the issue sorted as soon as possible for you. 

Please note, we will only print from your existing uploaded artwork, if you want to change the design there will be a fee of 50% of the item. 

We have a less than 1% damage rate which is very low.

We don’t. With Premier Print you can order 1 item or a few thousand. 

We ask for all files to be in PDF or JPEG, to size at 150DPI or half size at 300DPI, in CMYK with no bleed or crop marks. 

Please see the Artwork Setup page at the top of the website for further info, or if you need any further help please call, live chat or email us. 

After you have checked out, there is the option to upload your artwork via our website.

 Alternatively you can send it by email to info@discountprinting.co.uk. Please include your order number (found on your order confirmation email and portal) when sending artwork.

We can also accept WeTransfers or dropbox links. 

All artwork must be supplied in CMYK.

If your artwork is set up in a different format, such as RGB, this will automatically convert out at the proofing stage which can vary the printed colour of your artwork.

Yes! Everything we print is fully checked over before going to production.

We will let you know via email if there is a problem with your artwork and will work with you until it’s perfect and ready to print.

If files are sent over with the artwork set up we recommend there should be no issues. 

However in the event our art team find pixilation or doesn’t fit the size ordered you will be contacted via email. 

This will pause production until you have let us know how you would like to proceed or new files have sent over. 

PDF or JPEG files are preferred but you can also upload TIFF, Illustrator (AI) and Photoshop (PSD) files.

Unfortunately, we can’t accept, IND, SVG, WEB, .HTML, or GIF files.

All Microsoft files (word, powerpoint, publisher, Excel) must be exported or saved as a PDF before sending over. 

No problem! If you can’t supply print ready artwork we offer a design service for £6+VAT per design.

Please drop us an email or note with details on all your requirements. We will need to know whether you have high res images and logos to use and whether you have an idea of the layout/colours you would like.

A few things can delay your order;

• Artwork not uploaded properly 
• If there are issues with your files
• Artwork is pixilated or doesn’t fit 
• A note hasn’t been provided to break down quantites
• If the art team have emailed and you haven’t responded 
• If we are doing your artwork 

Yep, you can order boards with no printing on them. All our material comes in white. 

If you would like blank material cut to specific sizes, please place the order like normal and don’t upload any artwork. 

Please drop us a note to say you don’t require any artwork/printing and we will process your order like normal. 

Our drill holes are 6mm in diameter and are roughly 2cm in from any edge. These are digitally applied and are placed on your artwork by one of our art team in areas that avoid cutting through any small text, logos or QR codes. 

Rounded corners are 16mm in diameter, anything bigger than this is considered custom shape. 

Please see our contact details at the top of the screen.